Your health & safety
2024 Travel, Health, and Safety Information
We are committed to delivering our world-class service, with your health and safety as our highest priority. Please take a moment to review our health and safety information and current travel updates, prior to your journey with us.
Below you will also find additional resources of what to do in case of an emergency.
For emergency assistance, dial 9-1-1
To contact emergency services (including ambulance, police or fire) in Canada and the United States dial 9-1-1. If onboard Rocky Mountaineer, notify the nearest Rocky Mountaineer personnel.
For non-emergency assistance
If you require non-emergency medical assistance during your journey we would be pleased to assist you. Simply ask your Host when you're onboard the train or contact the Guest Experience Centre by phone or email.
Wildfire information
As the safety of our guests and team members is our top priority, we constantly monitor the wildfire situation in the regions we travel through to evaluate any potential impact on our operations. With much of BC and Alberta, and Colorado and Utah, having forested areas, the hot summer months can see an increase in the number of active wildfires throughout these provinces and states. Should wildfires occur near our routes and affect our operations, we will share relevant information here.
Rockies to the Red Rocks
Denver is situated at a high altitude of 5,280 feet (one mile high) above sea level. While some visitors to Denver don't notice the difference in altitude, for some they may develop symptoms of altitude sickness such as headaches, nausea, loss of appetite, or breathing difficulties. Please make sure to allow your body time to adjust to the altitude especially if you are travelling from sea level. Drink plenty of water, eat and watch your alcohol intake. If you develop any of these symptoms while travelling with us, please let our team know.
Know Before You Go
Watch the video below to learn about what you may experience while onboard, as well as the measures we undertake to guarantee the safety of our guests while traveling by rail.
