Accessibility
Our commitment
Rocky Mountaineer is committed to ensuring accessible and inclusive environments for our guests and team members. Our commitment to accessibility is reflected in our organizational values and demonstrated in our efforts as an equal opportunity employer and our attention to the mobility and accessibility needs of our guests. While we have put measures in place over the years to remove barriers within our guest experience and in the workplace, we recognize that advancing accessibility requires continuous reflection, review, and improvement.
Guest mobility and accessibility
Please visit our Mobility and Accessibility page or speak to our Vacation Consultants so that we can best prepare to make your journey as seamless as possible and can advise on options that may be available depending on your specific needs and requirements.
Accessible travel regulations
Rocky Mountaineer is regulated under the Canadian Transportation Agency (CTA). Our accessibility measures are guided by the Principles of Accessibility as outlined in the Accessible Canada Act (ACA) and our obligations under the Accessible Transportation Planning and Reporting Regulations (ATPRR).
As required by the CTA, we have published our first Accessibility Plan which provides a roadmap to improving accessibility across our operations. We worked with community partners representing people with disabilities throughout the development of this plan and will continue to collaborate with our community partners as well as our guests and team members to further refine the plan and support its implementation.
You can request this plan or a description of our feedback process in print, large print, Braille, audio, or electronic formats compatible with adaptive technology by using any of the methods below.
Feedback and contact
We welcome feedback about our Accessibility Plan or if you have encountered barriers to service at Rocky Mountaineer. Anonymous feedback is also welcomed. With the exception of anonymous feedback, we will acknowledge receipt of feedback in the same manner in which it was received and take any appropriate actions.
Email us
Phone us
1-800-653-4105 (Rocky Mountaineer Guest Experience Centre)
Mailing address
Compliance Manager
Rocky Mountaineer
1100-980 Howe Street
Vancouver, BC V6Z 1N9
