Contact Us
Email or call us for trip planning, in-travel or post-travel assistance.
Trip Planning
Our Vacation Consultants are available to help you plan your rail vacation, and answer any questions may have about your upcoming trip.
For general inquiries about Rocky Mountaineer, we recommend visiting our Frequently Asked Questions section.
Hours
Monday - Thursday: 6:00 am - 10:00 pm PT
Friday: 6:00 am - 6:00 pm PT
Saturday: 8:00 am - 4:00 pm PT
Sunday: 8:00 am-10:00 pm PT
Contact Us
USA & Canada: 1.877.460.3200 (toll free)
UK: 0800.088.5541 (toll free)
Germany: 0011.800.189.9311
Australia: 1800.821.531 (toll free)
New Zealand: 0800.06067372 (toll free)
International: 1.604.606.7245
In-travel or Post-travel Assistance
Are you currently on or have you recently completed a journey with us? Our Guest Experience Centre is ready to assist you.
Hours
During our train operating season (April-October 25, 2024)
7 days a week:
6:00 am - 9:00 pm PT
During our non-operating season
Monday - Friday (excluding statutory holidays):
9:00 am - 5:00 pm PST
Email Us
Call Us
North America: 1.800.653.4105 (toll free)
Europe & UK: 00 800 195 01950 (toll free)
Ireland: 00 and/or 014 800 195 01950 (toll free)
Australia: 0011 800 195 01950 (toll free)
Mailing Address
1100-980 Howe Street
Vancouver, British Columbia, Canada
V6Z 0C8
Telephone: 604.606.7200
